Frequently Asked Questions

Here are some of our customers frequently asked questions. If you can't find the answer to your question below, get in contact with us.


BookLife Publishing is our publishing arm, where we publish our own books. Many of BookLife Publishing books are included in packs available on our website. You can find BookLife Publishing’s website here.

Some of the books we offer were written and illustrated by ourselves at BookLife Publishing. You can see our own books in our BookLife Readers collections and within selected packs.

We sell a wide variety of books and educational resources primarily for schools. You can find various schemed books such as Book Bands, Accelerated Reader™ and Big Cat Phonics, fiction and non-fiction books and dictionaries and thesauruses.

We provide a vast range of learning resources other than books, from dictionaries and thesaurus to free activity worksheets and posters for classrooms.

You can view our 2024 Match Funding Catalogue here. If you'd like a physical copy, you can order one free of charge here.

Renaissance’s Accelerated Reader Scheme™ aims to empower readers by offering quizzes and activities on selected books to help pupils reinforce learning. Accelerated Raeder™ books come in different reading levels to support pupils no matter what stage they are at on their reading journey. Books in both fiction and non-fiction are included in the Accelerated Reader™ Scheme, all of which can be viewed here.

Book Bands come in a range of colours aimed at different pupils based on their reading level from Early Years to the end of primary school. The Book Bands provides a simple and comprehensive structure for teachers and parents to follow each child’s reading development. You can view all of our available Book Band books here.

Explore more about Book Bands here.

Match Funding

It’s a scheme whereby we support schools by doubling their resources for only half the cost, ensuring that schools can afford the best range of resources available. For every pound you spend with BookLife, we will match it with another pound.

The majority of the books that we offer are available with Match Funding. You can view all Match Funding books here.

There is no limit to how often you can claim Match Funding.

No, we do not require a minimum spend to enjoy Match Funding. We also offer free delivery on orders over £100.

Match Funding is easy to take advantage of. We have done the heavy lifting and already applied to all applicable books. No discount codes or promotions are needed you can purchase directly from our website, call us at 01553 771995 or by emailing

Any school or individual can take advantage of match funding. We believe educational resources should be widely available for affordable prices no matter who you are.

No, Match Funding is an initiative entirely operated and funded by BookLife, as we wish to spread the love of books and reading to as many children as possible.

Some promotions may be available in conjunction with Match Funding. Make sure to read the promotions Terms and Conditions to ensure whether that is the case.

Bespoke Book Service

Our Bespoke Book Service allows you to create your own packs of books rather than the select packs on our website. It can also include books we don't usually sell on our website, which we source directly from other publishers.

Get in touch with us by either calling us at 01553 771995, emailing or by filling out the form on our bespoke order page.


All we require is a wish list of the ISBN, Title, Author and quantity of each book and we will provide a quote. If you’re unsure of the exact books your school needs, we are more than happy to offer recommendations. based upon genre and age group.

Every book we currently offer and beyond! If we don’t already have the book in stock, we can order it in. Just note that it may not be possible to order in the exact book or edition you require, but we will endeavour to try. If you’re not sure what books you need take a look at our current book offerings inside of our catalogue or our self-published books over at BookLife Publishing.

Lead time will vary by order. For example, if we already have all the books there will be a short lead time, but if we have to order or print books, your order may take longer. You will be made aware of the lead time alongside the initial quote.


You can place an order on our website, by calling us at 01553 771995 or email a purchase order to

Our books are sold in packs usually based on the reading level or theme. Most packs are of 10, however we do sell single books up to packs of 300 for a complete collection!

You can view what books are included in a pack on our website or inside of our catalogue.

We can’t always guarantee that an exact book in pack will be provided. In the event of a substitution, we ensure that the swapped book is of the same reading level and value.

No, although we do mostly provide for schools anyone can order from us. In fact, some of our smaller book packs are perfect for home learning.

We offer many resources free of charge from posters to classroom activities. They can be ordered on our website like any of product, but don’t worry you don’t need to add any card details. A download link will be provided after checkout as well as through email.

Delivery & Returns

Shipping will depend upon the immediate availability of our stock. This could mean you receive your books the next day or in a couple of weeks if we need to order them in.

Free shipping is available on all UK mainland orders over £100. Our standard UK shipping charge is £4.99.

We can offer worldwide shipping, though it is not available on our website. Please call us at 01553 771995 to place an order to be shipped outside of the UK.

We offer a 30-day return policy from the date you placed your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

There are certain situations where only partial refunds are
granted (if applicable) 

  • Book with obvious signs of use 
  • Any item not in its original condition, is damaged or missing parts for
    reasons not due to our error 
  • Any item that is returned more than 30 days after delivery 

Read our full refund policy here.

01553 771995